PCA Job: The Top Do’s and Don’ts


Personal Care Assistants (PCAs) serve the lives and well-being of aging or ill individuals. Being a PCA is considered a  challenge because you can face unique situations about the personality, character, and work abilities of your patients. Want to become a good PCA? Never miss this post because it covers the top dos and don’ts to success in this field!

6 things to do as a PCA

In addition to showing competence in the healthcare field, here are the top 6 “dos” if you want to be a PCA

1. Treat patients with respect

During working, you will work with patients from all classes with mental, emotional, or physical issues. They deserve respect and need empathy. So, you always remain positive and respectful with your clients to overcome any challenging situations.

2. Encourage the patient

PCAs assist clients with difficult or impossible tasks. However, PCA’s clients can still do some activities, you should encourage them to have as much independence as the client can under the safe management. So, clients can maintain independence as well as create a foundation for a relationship between PCAs and clients.

Encourage the patient
Encourage the patient

3. Be a support system

For pursuing this job, PCAs will spend more time with the clients than anybody else. You also need to know how to improve relationships with your clients. To succeed in this thing, having skills to listen and empathy are the main aspects. 

4. Remain Honest

There are lots of stories between you and your clients such as personal stories or intimate struggles. To get the belief of clients, you need to show things that need to be discussed.

In some cases, any action of patients can become dangerous and PCA needs to notice if this behavior is out of character or abnormal. For example, if your clients have odd behavior leading to bad risks, you should talk to the person’s family or a superior to solve this problem. 

5. Be Patient

Your priority duty is to be calm both with your clients and yourself. Patience will help you overcome difficult days, frustrating situations to provide the best care for your clients.

Be Patient
Be Patient

6. Continue Training

Being a PCA doesn’t require any degree or certification program but continuing training and improving skills are important factors to approach different health care protocols. PCAs can attend conferences and classes related to your career. In addition to exploring job description and requirements for a PCA, collecting experiences from registered nurses or other PCAs is a great way to hone more skills. 

4 things to avoid as a PCA

1. Unprofessional Action

PCA is an intimate career with a high level of professionalism because you will help patient’s homes with daily activities like using the bathroom. As a PCA, it requires you to not only have warmth, empathy, and patience but also professionalism. To show this quality, you should arrive on time, have reliable schedules, appropriate conversation, and set boundaries. Without professionalism, it will affect the good client/PCA relationship.

2. Get Angry

If you are a PCA, you will face difficult situations with clients who have advanced dementia. You should maintain patience and never lose your tempers when taking care of these clients. Don’t be unfair to the client because all outbursts will damage your relationship putting your job at risk. Improving practice relaxation techniques is a good way to de-stress and maintain your center.

4 things to avoid as a PCA
4 things to avoid as a PCA

3. Unconfidential clients information

Maintaining client confidentiality is the most important duty of a PCA. You must safeguard all information relating to clients, their families, and their employees including specific health conditions, names, ages, and occupations.

Clients trust you when sharing their sensitive information. So breaking client confidentiality is not only fired but also betrays the trust of your clients.

4. Avoid Self-Care

Being a good PCA, you should take fantastic care of yourself such as eating healthy, well-balanced meals, and getting enough sleep. You also can allow yourself to enjoy occasional days off to spend time with your friends and family. The PCA career comes with lots of stress factors including difficult work environments, lack of personal time, contact with illness and death, and more. So you need to understand that, you must get attention yourself to provide the best care for your clients.


PCAs are considered the most important aspects of the healthcare industry. It’s very difficult for ill or aging individuals to keep dignity and confidence without them.  If you want to pursue this selfless service, these simple dos and don’ts will give you better factors and a way to enjoy your job.